The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Common Software

Unknown USB Device - Featured - Windows Wally

Troubleshooting Windows 8 Unknown USB Device Error

Published on June 22nd, 2014 | by Wally Phillips

Reader Question: “Hi Wally, I bought a new Toshiba laptop which was working very well until recently when it started to give me error messages saying unknown usb device. (device descriptor request failed) code 43. Please help!!“ - Alyssa M., USA ... Read More


Computer Upgrades

Windows 8 Printer - Featured - Windows Wally

Troubleshooting Windows 8 Printer Problems

Published on June 6th, 2014 | by Wally Phillips

Reader Question: “Hi Wally, My printer isn’t working and I think its because of Windows. I used this printer with Windows 7 and it worked fine, but now it stops working sometimes.” - Lindsey N., Canada Before addressing ... Read More


Computer Upgrades

BIOS - Featured - 2 - Windows Wally

How To Enter The BIOS Settings

Published on May 30th, 2014 | by Wally Phillips

Reader Question: “Hi Wally, How do you “boot using the BIOS “. I want to boot my laptop with a Windows 8.1 usb. I restart the computer and it starts Windows 7 again.“ - Brianna D., USA ... Read More