The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Microsoft Issues

Windows 8 background - Featured - Windows Wally

How to change Pre-Login Windows 8 background

Published on February 7th, 2014 | by Wally Phillips

Reader Question: “Hi Wally, How do you change the pre-login Windows 8 background. I can’t find a way to change that from anywhere!”   - Jasmine B., Canada Before addressing any computer issue, I always recommend scanning and repairing ... Read More


Common Software

32 or 64 - Featured - Windows Wally

Is my Computer 32 or 64 bit?

Published on January 31st, 2014 | by Wally Phillips

Reader Question: “Hi Wally, I was going to upgrade Windows and I noticed that its available in 32bit and 64bit versions. How can I tell if my computer is 32 or 64 bit? Which one is better?” ... Read More


Installation Problems

System Restore - Featured - Windows Wally

How to use System Restore in Windows

Published on January 26th, 2014 | by Wally Phillips

Reader Question: “Hi Wally, How to can I use system restore? Does it backup the drivers or My Documents?” – Melissa E., United Kingdom Before addressing any computer issue, I always recommend scanning and repairing any ... Read More


Driver Problems

Unsigned Drivers - Featured - 2 - Windows Wally

How to Install Unsigned Drivers in Windows 8

Published on January 24th, 2014 | by Wally Phillips

Reader Question: “Hi Wally, I can’t install drivers for my joystick. I understand that it is an unsigned driver. How can I install it?” – Francisco T., USA Before addressing any computer issue, I always recommend ... Read More


Common Software

Windows 8 Power Buttons - Featured - Windows Wally

Troubleshooting Windows 8 Power Buttons

Published on January 19th, 2014 | by Wally Phillips

Reader Question: “Hi Wally, I upgraded my computer to Windows 8 and I’m really confused. Every time I need to shut down the computer, I search for Shut Down and it takes me to settings with ... Read More