The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Common Software

QuickTime - featured - WindowsWally

How to Fix Apple Quicktime on Windows

Published on October 27th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I installed Quicktime video player to play mov files and  the videos skip a lot.”   - Katie Y., Australia Before addressing any computer issue, I always recommend scanning and repairing any underlying ... Read More


Adobe Systems

Software Updates - Featured - WindowsWally

Troubleshooting Software Updates

Published on October 20th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, How do you turn off software updates???”   - Justin S., USA Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance: Step ... Read More


Common Software

Microsoft Security Essentials - Featured - WindowsWally

Fixing Microsoft Security Essentials update issues

Published on October 18th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I installed Microsoft’s antivirus program a while ago. It used to update itself but recently its been giving an error message saying that the updates could not be installed.”   - Christina B., USA Before ... Read More


Adobe Systems

Adobe Acrobat Reader - Featured - WindowsWally

How to Fix Adobe Acrobat Reader

Published on October 13th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, When I try to open a PDF file from the internet I get an error saying Adobe Acrobat Reader cannot be used to read PDF files!”   - Leslie R., United Kingdom Before ... Read More


Common Software

.exe files - featured - WindowsWally

Troubleshooting the .EXE Files virus

Published on October 11th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I got a virus on my USB pen drive that changes my folders. If i check the size of the folder its empty and Type of files says Application(.exe). How do I get my ... Read More


Hardware Problems

BIOS - Featured - WindowsWally

Troubleshooting the BIOS

Published on September 29th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, My computer is not loading Windows. It stops booting immediately in the start when the black screen appears!“  - Nathan F., Canada Before addressing any computer issue, I always recommend scanning and repairing any ... Read More


Adobe Systems

Adobe Updates - Featured - WindowsWally

How to Fix Adobe Updates

Published on September 27th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I am using Adobe creative suite. I’m trying to update creative suite 6 but the Adobe updates manager is not working.”   - Brian A., United Kingdom Before addressing any computer issue, I ... Read More