The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Common Software

Trayapp - Featured - WindowsWally

Troubleshooting HP Trayapp

Published on September 22nd, 2013 | by Wally Phillips

Reader Question: “Hi Wally, Every time I start my computer a popup appears telling me that Trayapp.msi could not be found. Is there any solution for this problem!”   - Chelsea F., New Zealand Before addressing any ... Read More


Common Software

Microsoft Support - Featured - WindowsWally

Getting Microsoft Support and Help

Published on September 20th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, How do I get tech support for Microsoft’s software other than blogs and stuff?”  - Kristen Y., Canada Before addressing any computer issue, I always recommend scanning and repairing any underlying problems ... Read More


Common Software

System32 - Featured - WindowsWally

Troubleshooting System32 Problems

Published on September 15th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, Windows keeps showing the System32\config.sys file is corrupt error!”   - Jennifer G., New Zealand Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health ... Read More


Computer Upgrades

Fix Windows - Windows 7 - Featured - WindowsWally

How To Fix Windows 7

Published on September 13th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, After I removed a virus from my computer, Windows is still not working properly. The virus damaged some system files, and there were no system restore points, and I don’t want to ... Read More


Common Software

Firefox - Featured - WindowsWally

How to Fix issues with Firefox

Published on September 8th, 2013 | by Wally Phillips

Reader Question(s): “…Firefox browser does not start, onload error”  - Jonathan S., United Kingdom “…Firefox is not starting in Safe Mode” - Allison A., Australia “…Firefox is crashing repeatedly” – Ana H., United Kingdom Before addressing any computer ... Read More


Driver Problems

Print Spooler - Featured - WindowsWally

Troubleshooting Print Spooler

Published on September 6th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I’m using an HP photosmart printer on Windows 7. When I try to print something the print spooler stops working. How do I fix this problem?”   - Stephen B., USA Before addressing ... Read More


Common Software

Internet Explorer 9 - Featured - Windows Wally

Troubleshooting Internet Explorer Issues

Published on September 1st, 2013 | by Wally Phillips

Reader Question: “Hi Wally, How do i disable toolbars, addons, and cookies on Internet Explorer”   - Kathryn F., USA Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC ... Read More


Common Software

Javascript - Featured - Final - WindowsWally

How to Fix Common Javascript Errors

Published on August 30th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I just started learning JavaScript and I have been getting better at it but I still end up making mistakes all the time. Do you have any troubleshooting tips I could use?” ... Read More


Common Software

Restore Computer - Featured - Final - WindowsWally

How To Restore Computer

Published on August 25th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, My computer runs Windows 7. It stopped working, and windows is not loading anymore. I looked online for a solution and now I’m trying to use system restore. How do I use ... Read More


Common Software

High CPU Usage - Featured - Final - WindowsWally

Troubleshooting High CPU Usage

Published on August 23rd, 2013 | by Wally Phillips

Reader Question: “Hi Wally, My computer’s CPU Usage is always high. Does this mean that it has a virus? What should I do”   - Cody R., United Kingdom Before addressing any computer issue, I always recommend ... Read More