The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Computer Upgrades

Safe Mode - Featured - WindowsWally

Troubleshooting Safe Mode

Published on August 18th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, What is Safe mode for Windows 7, how can I use it to fix my computer?”  - Kyle R., USA Before addressing any computer issue, I always recommend scanning and repairing any ... Read More


Adobe Systems

Shockwave Flash Player - Featured - WindowsWally

How To Fix Shockwave Flash Player

Published on August 16th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I am using Google Chrome and my browser’s flash plugin keeps crashing.”   - Amber A., USA Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your ... Read More


Common Software

STOP errors - Featured - WindowsWally

Troubleshooting Stop Errors

Published on August 11th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, My computer keeps crashing and a blue screen appears. I know that I’m supposed to find the stop error code. Can you help me with that?”  - Angela W., USA Before addressing any ... Read More


Common Software

McAfee Stinger - Featured - WindowsWally

How to Fix McAfee Stinger

Published on August 9th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, How can I use McAfee Stinger to get rid of viruses?”  - Sarrah N., Australia Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC ... Read More


Common Software

Internet Explorer 9 - Featured - Windows Wally

Fixing Internet Explorer Script Errors

Published on August 2nd, 2013 | by Wally Phillips

Reader Question: “Hi Wally, When my computer’s Internet Explorer loads a page, it sometimes says “Done but with errors on page.” what errors?”   - Alicia G., USA Before addressing any computer issue, I always recommend scanning ... Read More


Common Software

Runtime Error - Featured - WindowsWally

Troubleshooting Runtime Errors

Published on July 28th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I tried opening Internet Explorer but it gave an error saying “Runtime Error…” how can i fix this error?” - William H., USA Before addressing any computer issue, I always recommend scanning and ... Read More


Common Software

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Troubleshooting Blue Screen Errors

Published on July 26th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, Please help me, my computer crashes, I see a blue screen, and then it restarts. I am using a Windows 7 Laptop.” - Christopher N., Canada Before addressing any computer issue, I always ... Read More


Common Software

Windows Installer - Featured - WindowsWally

Troubleshooting Windows Installer

Published on July 21st, 2013 | by Wally Phillips

Reader Question: “Hi Wally, Where can I get the latest version of Windows Installer for Windows 7 Home Edition?“ - Travis J., Australia Before addressing any computer issue, I always recommend scanning and repairing any underlying ... Read More


Adobe Systems

File Extension DAT- Featured 1.1 - WindowsWally

How To Open File Extension DAT

Published on July 19th, 2013 | by Wally Phillips

Reader Question: “Hi Wally, I just received a file that ends with .DAT, What program do I use to open it?”   - Whitney P., USA Before addressing any computer issue, I always recommend scanning and repairing any underlying ... Read More