PC Health Troubleshooting

Reader Question:
“Hi Wally, I am having problems with PC Health and wondering how to fix it?” - Alyssa L., United Kingdom

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer:

Overview of PC Health

PC Health is a suite of applications and features that Microsoft includes with their operating systems to help users troubleshoot and resolve many common computer problems.

The help files are stored in the PC Health suite and can be accessed from most Microsoft applications by pressing F1 on the keyboard. The help files are indexed and can be searched like the glossary of a textbook. Alternatively, a keyword search can be used to find the relevant entry quickly.

When error messages are presented to the user, they often include a request to report the issue to Microsoft. Reporting these issues helps the developers and engineers to identify bugs in the programming code and develop workaround solutions or hotfixes that can be deployed in future updates to resolve frequent errors. The user’s computer must be connected to the Internet in order for the error reporting to work.

If a resolution to the error reported has already been identified, the user often receives a popup message after the error reporting window closes that provides the user with advice on what steps to take in resolving the issue.

What Problems are Associated with PC Health?

There are times when PC Health is unable to complete certain tasks. When the user attempts to enter the Help and Support Center, for instance, the computer will crash. This is often the result of a damaged registry file. Fixing or recreating the relevant registry file is necessary to restore access to the Help and Support Center. This can also be the result of a virus or malware infection.

Sometimes the user will be presented with the message, “Windows cannot open Help and Support because a system service is not running.” Some software that optimizes computer performance will disable the Help and Support service. Setting this service to “Automatic” or “Manual” will restore the ability to access the Help and Support Center.

Sometimes the error reporting feature does not work correctly. It will take an extremely long time to report the error or the machine will freeze while the error reporting window is open. This behavior is often the result of a virus or malware infection.

Occasionally, access to the Internet is unavailable and the error reporting process gets stuck in a loop that can continue for several minutes before it displays a message that the error reporting failed.

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Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing!

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About the Author

Wally PhillipsWindows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.